1. Do you deliver across Nairobi?

Yes. Moran Pharma delivers to all major areas within Nairobi, including Westlands, Kasarani, CBD, Kiambu Road, Lavington, and surrounding neighborhoods. Delivery fees vary by distance.

2. How long does delivery take?

Most orders within Nairobi are delivered within 1–3 hours, depending on your location and product availability.

3. Do I need a prescription to buy medicine online?

Yes. Prescription-only medicines require a valid prescription from a registered medical practitioner. You can upload your prescription securely during checkout.

4. How can I place an order?

You can shop directly through our website’s e-commerce platform. Simply add items to your cart, upload a prescription if required, and proceed to checkout.

5. How can I contact Moran Pharma?

You can call, email, or visit any of our branches. See the Contact Us section below for full details.

6. Do you accept returns?

For safety reasons, we do not accept returns on medicines unless the product is damaged, expired, or incorrectly supplied. Please refer to our Return Policy for details.

7. Are your products genuine?

Absolutely. We source all medicines and supplies directly from authorized distributors and licensed manufacturers, ensuring authenticity and quality.

8. What payment methods do you accept?

We accept M-Pesa, debit/credit cards, and cash on delivery for selected locations.

9. What if a product is out of stock?

If an item is unavailable, our team will contact you with alternatives or issue a refund if you have already made payment.